Wanna be our new Content and Quality Concierge?
Hi, I'm Dennis, design director at WSOL. We're on the hunt for a delightfully fun, whip-crackin’ content and quality concierge to rigorously test the sites we build, and to help the clients we serve learn to use them.
Here's what you'd be doing...
As the content and quality concierge, you’ll be splitting your time between a few different types of work. During the design and development phase of projects you’ll be accountable for ensuring that our work maintains its integrity across a wide landscape of browsers and devices—and when it doesn’t you’ll be the one eagerly pointing it out. You’ll be testing interfaces, tracking issues and testing again, all while working closely with other team members. You’re the boss of making sure that what we deliver is in bulletproof tip-top shape. That’s the whip-cracking quality control piece of the position. Knowing each site inside and out is key, as it will set you up for the other part of the job. Your other core responsibility will be working with our clients, doing a bit of teaching and a bit of handholding as they make the transition from their legacy website to the new system we’re building for them. This typically entails training them on how to manage their templates and content from within their CMS, fielding content questions, and ensuring that they have all the proper documentation they need to get their content admin team up and running with their new site.
If you apply for this position, the expectation is that you know what you’re doing when it comes to:
- CMS Administration – Much of your time will be spent bouncing between testing public-facing website interfaces and configuring pages and content within the CMS admin area. You’re a good fit for this position if you have experience working with CMS’s, and even better if you are familiar with Ektron or Episerver. Regardless the technology, you definitely aren’t the type to shy away when tasked to make menus, tackle taxonomies, or manage metadata.
- Browser-savviness – In order to make sure our sites are looking good regardless of how people are accessing them, you should know the ins and outs of different browsers. You have a good sense of what modern browsers are capable of, and have a keen sense of what to look out for when testing in older versions of Internet Explorer.
- Developing Training Materials – Although you won’t be expected to create training guides entirely from scratch, you should be comfortable wrangling together site-specific documentation and preparing user manuals to accompany the sites we build.
- Bug Tracking – You should have experience in, or experience that prepares you for taking the lead in logging and tracking issues on enterprise scale website projects. If you have experience working with Jira, it’s a big plus.
People aren't cogs, and we don't expect you to be. You'll need to work closely with clients, designers and developers on a daily basis throughout each project lifecycle. You’ll be spending a lot of time pointing out problems, training and teaching. To pull this off you’ll need to extremely patient and personable. As a quality control specialist, you have an incredible, detective-like eye for detail. And as a concierge you’re someone who thrives when helping others, and finds reward in setting up the people around you for success. If you aren't an expert in every area mentioned above, maybe you're interested in becoming one. We can still chat. We're most interested in finding someone who might be a good cultural fit. So, let's hear about what you believe you can bring to the table.
- Education: You must appear convincingly educated..
- Requirements: You are a CMS-savvy website user, familiar with different browsers and platforms.
- Experience: You have experience producing written documentation, and with issue tracking.
- Salary: Salary is commensurate with experience.
- Benefits: Aside from our standard benefits package, team members get hooked up with sweet equipment and software, get opportunities to attend conferences, participate in hack days and other collaborative projects, and perhaps most importantly, work as a part of small team that really cares about doing a good job on each project.
- Location: Our office is located in Aurora, Illinois, and for this role we are seeking a candidate that would be available to work in-office. We are open to discussions about working part-time from home and/or relocation assistance.
WSOL is a digital agency located just west of Chicago. We focus on helping organizations of all sizes take advantage of the awesome potential of the Web. Our design and development teams are comprised of thought leaders, subject matter experts and creative thinkers. We're looking for a few more people to help us in our mission of driving the web forward, by building the smartest and best performing web experiences we can for each of our client partners.
We build responsive websites, intranets, and mobile/web applications for a diverse base of clients including universities, hospitals, manufacturers, medium sized businesses, and well...you name it. We’re proponents of device agnostic design, so we worry about making the stuff we build work across browsers, devices and platforms.
To Apply: To apply for this position, send something that you feel communicates your expertise and what you're all about to firstname.lastname@example.org. This could be a resume, a portfolio site, or something entirely unexpected. You decide.